About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis___St.___Paul, our diverse team of 750+ employees supports 2,000+ customers___reaching over 16.4 million employees___in transforming their employee experience. We are proud to be a Unicorn company___privately valued at over $1 billion___demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for a Technical Design Architect / Technical Design Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success.

You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions. You think from the customer’s perspective and help them maximize the value of Staffbase ___ visually, technically, and strategically.

To support our customers, this role covers Monday to Friday, 9:00 am ___ 6:00 pm CET.

What you’ll be doing

  • Act as a trusted technical and design advisor for enterprise customers and key stakeholders

  • Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices

  • Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities

  • Create mockups, prototypes, and design concepts to support decision-making

  • Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)

  • Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures

  • Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle

  • Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects

  • Identify technical risks, edge cases, and scalability concerns to prevent recurring issues

  • Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps

  • Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers

  • Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements

  • Improve internal processes, documentation, and best practices with a focus on quality and efficiency

  • Act as a Staffbase product expert with a strong customer-service mindset

What you need to be successful

  • 3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience

  • Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background

  • Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators

  • Track record of contributing to or leading complex, deadline-driven technical projects

  • Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities

  • Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems

  • Working knowledge of Tailwind CSS and component-based design systems

  • Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar

  • Strong design sensibility and the ability to solve complex visual and UX challenges across platforms

  • Highly organized, proactive, and quality-driven team player with a curious mindset and a passion for continuous learning and collaboration

  • Deep commitment to Accessibility (WCAG) and usability principles

  • Experience with JSON, XML, and API-driven, data-oriented frontend architectures

  • Business-fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences

  • Strong presentation and stakeholder-management skills

What you'll get

  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)

  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560

  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

  • Support - we’re offering a company pension scheme

  • Volunteers Day - you’ll get one day off per year for supporting a social project